E‑shop services
More than just an e-commerce website. By purchasing through the E-shop, you can choose from a wide range of services and benefits offered by Esaote, with dedicated support throughout the purchasing process and assistance to ensure optimal equipment performance at all times
Always with you: before, during and after your online purchase
We understand that purchasing an ultrasound scanner is always a difficult decision. Our E-shop team is available to assist you both before and after your purchase with a range of customized services designed to offer you a hassle-free online purchase experience and to help you smoothly plan all of your subsequent activities.
Pre-sales support
Need advice on the best product to buy or help with your online purchase? Our E-shop team is ready to help and guide you through all the key steps you need to take before you buy.
Installation and testing
Purchasing an ultrasound scanner is only the beginning. With E-shop you can take advantage of essential services such as installation and testing. So you’ll know right away that you’re getting the most out of your equipment.
Extended warranty
We offer different warranty options on all of our ultrasound scanners, both for human and veterinary applications, which also apply to refurbished products. For the latter and for demo ultrasound scanners, we offer a 6-month warranty, which is extended to 12 months for new devices and up to 36 months for the latest models.
15-day return
We are confident that you will be satisfied with our products. However, if you change your mind, you have 15 days to return them. Our E-shop team will assist you in this process. In the meantime, have a look at our terms and conditions page for details.
Technical service Solutions
Our agile and efficient service team tailors its approach to align with your specific needs, enhancing the overall performance of your equipment throughout its lifecycle, preventing breakdowns and reducing downtime.
On-call assistance
Our technical support team are on hand to quickly answer your queries over the phone and resolve any issues swiftly
Remote service:
Through a direct remote connection, our specialized technical staff can provide remote control and assistance on the system.
Training application
Would you like to receive customized training on the use of devices or software? Our team of clinical specialists is available to provide application training remotely or even on-site, depending on what you need.
Certified quality
When we talk about ultrasound scanners, we’re talking about people’s health. Esaote has always placed great emphasis on quality in its products. You can rest assured that the products you purchase from the E-shop have been certified to the highest quality standards through a rigorous, standardized process.
Need help or support?
Do you need help choosing a product, learning how the E-shop works, getting in touch with the sales network or becoming one of our distributors? Do not hesitate to contact us to get all the answers you need.