Register to browse the E-shop catalog
E-shop is Esaote’s online sales channel for healthcare professionals and Esaote distributors interested in purchasing Esaote ultrasound scanners, probes and software at competitive prices, without sacrificing the security and support guaranteed by the manufacturer.
E-shop: a world of advantages in just 3 steps
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1. Create your account
To enjoy all the benefits of the E‑shop, please register by filling out the special form below or by clicking on Register in the menu at the top. This process is very fast and takes only 2 minutes.
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2. Account validation
E‑shop is a channel reserved for Esaote healthcare professionals and distributors. Once you have created your account, we’ll need to check to see if you fall into one of these categories. Verification takes up to 24 hours.
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3. Enjoy the benefits
The E‑shop catalog is constantly updated with new products and unmissable deals. Create an account to get access to your reserved area and be sure you don’t miss out on anything new as it becomes available.
A constantly updated catalog with ready-to-ship deals
The Esaote E-shop was created to enable doctors, hospitals and private practices to purchase Esaote ultrasound scanners and accessories in a quick, secure and convenient way. Register on E-shop to browse the catalog and stay up to date on our regular deals.
Always with you, with the utmost attention to safety
More than just an e-commerce website. By purchasing through the E-shop, you can choose from a wide range of services and benefits offered by Esaote, with dedicated support throughout the purchasing process and assistance to ensure optimal equipment performance at all times.
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FAQ
Frequently Asked Questions
Esaote E-shop is accessible through the following link: eshop.esaote.com. For full access to all features (such as purchasing, dedicated price list, order history and billing, etc.) you must have access credentials by creating an account. To register: Create Account.
You can create an account directly from the portal by clicking here: Create Account. To register you must provide a valid VAT number. Account activation is subject to validation and confirmation by the Esaote team following the registration process.
In addition to offering the possibility to purchase on the site and enjoy all the features, registration also guarantees full support from an Esaote expert throughout the purchasing process and any requests for information.
If this need arises, it is advisable to write to us through the contact form: Contact Us indicating the order number.
You will receive prompt notification for any order status progress at the email address associated with your account. You can always access your order history by clicking on your account name, "order history and details".
For each order, the Esaote team reviews products and compatibilities to ensure the best possible experience. You may have to wait 24/48 business hours to see your order in the order history.
Orders are linked to the user who placed the order, so each user will see only their own orders.
If a user has left the company, we kindly ask that you send us a message through the contact form: Contact Us so that we can proceed with deactivating the account.
At the end of the purchase process you will see a page summarizing the order placed, with the order number, billing information and delivery address. The same information will be sent to the email address of the account that placed the order.
You can change the shipping address by clicking on your account name, "addresses".
Alternatively, you can send a message through the contact form: Contact Us, indicating the customer code, the registered office address, the new shipping address, and the delivery contact details.
If you selected the wrong shipping address when placing the order, send a message through the contact form: Contact Us.
Changes to the shipping address are authorized as long as the new address is in the same country in which the account was initially registered. It is possible to deliver the products only in the country from which the order was placed.
Changes to the billing address must be authorized by the Esaote team.
You can send a request by writing a message through the contact form: Contact Us indicating the customer number, the registered office address, and the new billing address.
You can contact customer service by the following methods:
- through the contact form: Contact Us
- through a live chat
You can reset your password at any time. Click on "Forgot your password?" in the login window. You will receive an email with a link to reset your password.
If you can't find the product you need, please contact customer service:
- through the contact form: Contact Us
- through a live chat
It is possible to return a product within 15 days of receiving the goods, only for items that have never been installed or used and that are still in their original packaging. Shipping costs incurred during the purchase will not be refunded and the return shipment will be charged to the customer. Refunds will be issued upon receipt and verification of returned materials. Virtual items, such as licenses, cannot be returned. To make a return please contact our customer service.
If you have received a damaged, non-functioning product or received the wrong item, please contact customer service:
- through the contact form: Contact Us
- through a live chat
Please provide the purchase order number.
Esaote undertakes to replace and / or repair, free of charge, the Product or its components which prove to be defective during the 12 months of the warranty period for a new product. The validity, instead, in case of used or refurbished product, is of 6 months. The Warranty period starts from the Testing, where applicable, or from the date of shipment of the Product. If you want to know the contact persons of the local Esaote Technical Assistance Service, you can contact us:
- through the contact form: Contact Us
- through a live chat
If you receive an error message during the purchase process, please contact us as follows:
- through the contact form: Contact Us
Please indicate the error that occurred.
If the product needs to be installed by a qualified technician, you will be contacted after shipment to arrange the activities. If you need assistance please contact us:
- through the contact form: Contact Us
- through a live chat
Need help or support?
Do you need help choosing a product, learning how the E-shop works, getting in touch with the sales network or becoming one of our distributors? Do not hesitate to contact us to get all the answers you need.